Welcome to the support page for KiM (Keep In Mind), your personal inventory management solution. Here you'll find helpful information about using the app, troubleshooting common issues, and contacting our support team.
About KiM
KiM is a comprehensive inventory management solution designed to help you organize your belongings efficiently. With customized inventory spaces organized by place, zone, and category, you can easily keep track of all your important items, including purchase information, warranties, and documentation.
Getting Started
Creating Your First Inventory Space:
Download and install KiM from the App Store.
Create an account or sign in.
Tap the “+” button to create a new inventory space.
Name your space and customize it according to your needs.
Start adding items to your inventory.
Adding Items to Your Inventory:
Navigate to the inventory space where you want to add an item.
Tap the “Add Item” button.
Fill in the item details (name, category, location, etc.).
Add images of your item (optional but recommended).
Include purchase information and warranty details if applicable.
Save the item to your inventory.
Subscription Plans
Free Kimer:
Create and manage your personal inventory.
View places shared with you.
Basic search and filter functions.
Limited export options.
Premium Kimer:
Unlimited sharing capabilities.
Edit permissions for shared users.
Collaboration features with other premium users.
Advanced search and filter options.
Full export capabilities (Excel, PDF).
Sharing & Collaboration
KiM makes it easy to share your inventory spaces with friends and family:
Share entire inventory spaces or specific categories.
Set permission levels (view-only or edit).
Collaborate in real-time with other premium users.
Perfect for shared spaces like vacation homes, offices, or family collections.
Note:
Sharing and collaboration features require a Premium Kimer subscription.
FAQ
How do I organize my items effectively?
We recommend organizing your items by place (e.g., Home, Office), zone (e.g., Kitchen, Bedroom), and category (e.g., Electronics, Clothing). This hierarchical structure makes it easy to locate items quickly.
Can I export my inventory data?
Yes! KiM allows you to export your inventory data in Excel or PDF formats. Free users have limited export capabilities, while Premium Kimers enjoy full export functionality.
How do I track warranties?
When adding or editing an item, you can include warranty information such as the warranty period, start date, and even attach warranty documentation. KIM will notify you when warranties are approaching expiration.
Is my data secure?
Yes, we take data security seriously. All your inventory data is encrypted and stored securely in the cloud. Your information is never shared with third parties without your explicit consent.
How do I cancel my Premium subscription?
You can cancel your Premium subscription at any time through your device's subscription settings. Your Premium features will remain active until the end of your current billing period.
Troubleshooting
App crashing or freezing:
Ensure your app is updated to the latest version.
Restart your device.
Check your internet connection.
If the issue persists, contact our support team.
Syncing issues:
Verify you have a stable internet connection.
Force close the app and reopen it.
Log out and log back into your account.
Check if there are any system-wide syncing issues in our status page.
Items not appearing in search:
Check your search filters.
Try using broader search terms.
Ensure the item has been properly saved to your inventory.
Verify you have access permissions to view the item.
Contact Support
If you need additional assistance, our support team is here to help:
In-app support: Tap the menu icon → Help & Support → Contact Us
Response time: We typically respond within 24-48 business hours.
Privacy Policy and Terms of Service
For detailed information about how we handle your data and the terms of using KIM, please visit:
Thank you for choosing KIM to organize your belongings. We're committed to making inventory management simple and efficient for you!